Paths

Cisco CTCOLLAB (300-080) for CCNP Collaboration

Author: Sean Douglas

The courses in this path align to the objectives for the Cisco CTCOLLAB (300-080) exam, one of four exams required for obtaining CCNP Collaboration certification. With extensive... Read more

CTCOLLAB (300-080)

Section Description: With extensive hands-on demonstrations, these troubleshooting Cisco IP telephony & video courses prepare the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. They cover troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration solutions. Also, they cover troubleshooting Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with call setup, issues with ILS, Cisco Unified Communications Manager mobility features, Cisco TelePresence Management Suite, and issues with voice quality and media resources.

Troubleshooting User, Gateway, and Endpoint Registration Issues

by Sean Douglas

Aug 30, 2018 / 2h 50m

2h 50m

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Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting User, Gateway, and Endpoint Registration Issues, you'll learn how to diagnose and define problems, use various tools and techniques to gather facts, assemble an effective troubleshooting plan, and observe the solutions. First, you'll learn how to identify the major components of the Cisco Collaboration solution you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you’ll be able to use a variety of built-in debug, trace, and monitoring tools that are available to assist with your troubleshooting. Finally, you’ll see how to implement an action plan that uses a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. When you’re finished with this course, you’ll have the skills and knowledge needed to develop solutions that will help you diagnose and troubleshoot issues in Cisco Collaboration deployments.

Table of contents
  1. Course Overview1m
  2. Troubleshooting Phone Loads and Registration30m
  3. Troubleshooting ISDN IOS Gateways 42m
  4. Troubleshooting MGCP Gateway Registration Issues 25m
  5. Troubleshooting LDAP Synchronization and Authentication Issues 30m
  6. Troubleshooting TelePresence VCS SIP Endpoints Registration Issues22m
  7. Troubleshooting TelePresence Management Server Provisioning Issues16m

Troubleshooting Cisco SIP Trunks, CUBEs, and URI Dial Plans

by Sean Douglas

Sep 25, 2018 / 3h 12m

3h 12m

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Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting Cisco SIP Trunks, CUBEs, and URI Dial Plans, you will learn how to diagnose SIP problems, use various tools and techniques to collect traces and debugs, understand the call process, and come up with solutions. First, you will see how to identify the major components of the Cisco SIP Collaboration solution you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you will be able to use a variety of Cisco debug, trace, and monitoring tools that are available to assist with your troubleshooting. Finally, you will learn how to implement an action plan that uses a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. When you’re finished with this course, you’ll have the skills and knowledge needed to troubleshoot SIP trunks, CUBEs, and URI components that will help you diagnose and troubleshoot issues in Cisco Collaboration deployments.

Table of contents
  1. Course Overview2m
  2. Examining SIP Traces, Logs, and Debugs46m
  3. Troubleshooting SIP CUCM Trunks33m
  4. Troubleshooting SIP CUBEs - Session Border Controllers44m
  5. Troubleshooting SIP URI Call Routing on the CUBE and CUCM36m
  6. Solving SIP Troubleshooting Tickets28m

Troubleshooting Cisco Collaboration Multisite Calling Issues

by Sean Douglas

Oct 17, 2018 / 2h 59m

2h 59m

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Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting Cisco Collaboration Multisite Calling Issues, you will learn through real world demonstrations how to diagnose and solve many problems that are likely to arise in your collaboration network. First, you will learn how to identify the major components of the Cisco multisite collaboration solution you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you will be able to troubleshoot source calling and destination called number transformations at the gateway, trunk, and endpoint level. Then, you will see how to quickly determine what is causing the problem within your +E.164 global dial plan. Finally, you will explore how to implement an action plan that uses a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. When you are finished with this course, you will have the skills and knowledge needed to troubleshoot Cisco multisite collaboration deployments.

Table of contents
  1. Course Overview1m
  2. Troubleshooting On-Net Calling Issues45m
  3. Troubleshooting Off-Net Calling Issues42m
  4. Troubleshooting Digit Manipulation Calling Issues33m
  5. Troubleshooting the +E164 Globalized Dial Plan23m
  6. Solving Multisite Dial Plan Trouble Tickets32m

Troubleshooting Cisco Collaboration Mobility and Media Resources

by Sean Douglas

Nov 13, 2018 / 2h 56m

2h 56m

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Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting Cisco Collaboration Mobility and Media Resources, you will learn how to diagnose and solve many problems that are likely to arise in your collaboration network. First, you'll learn how to identify the various Cisco mobility collaboration issues you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you’ll be able to deploy and troubleshoot a variety of Cisco media resources, such as Conference Now, trusted relay points, transcoders, media termination points, and multicast music on hold. Finally, you’ll see how to implement an action plan that uses a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. When you’re finished with this course, you’ll have the skills and knowledge needed to troubleshoot Cisco mobility and media resource deployments.

Table of contents
  1. Course Overview2m
  2. Troubleshooting Device and Extension Mobility Issues45m
  3. Troubleshooting Unified Mobility and Mobile Voice Access Issues36m
  4. Troubleshooting Conference Bridge and Music on Hold Issues40m
  5. Troubleshooting Media Termination Point and Transcoder Issues29m
  6. Solving Media Resources and Mobility Trouble Tickets21m

Troubleshooting with Cisco Collaboration Support Tools and Call Control Discovery

by Sean Douglas

Nov 29, 2018 / 2h 16m

2h 16m

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Description

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In this course, Troubleshooting with Cisco Collaboration Support Tools and Call Control Discovery, you'll learn how to diagnose and solve many problems that are likely to arise when deploying a CCD solution. First, you'll see how to identify the major components of the CCD with Service Advertisement Framework (SAF) collaboration solution you’re working with so that you will be able to isolate the problem areas quickly during troubleshooting. Next, you’ll be able to troubleshoot the configuration of CCD at the Cisco Unified Communications Manager (CUCM) cluster and at the branch site using the Survivable Remote Site Telephony (SRST) router. Finally, you’ll learn where to go to your own answers, seeing what Cisco documentation resources will help you solve current and upcoming issues that you may experience in your day to day administration career. When you’re finished with this course, you’ll have the skills and knowledge needed, as well as know where to find the tools used to troubleshoot Cisco Call Control Discovery using SRST, and your Cisco collaboration deployments.

Table of contents
  1. Course Overview2m
  2. Troubleshooting Cisco IOS SAF Forwarder Functionality23m
  3. Troubleshooting CUCM SAF Client Functionality31m
  4. Troubleshooting CUCM Express SRST Using Call Control Discovery35m
  5. Troubleshooting Collaboration Using Cisco Support Tools27m
  6. Using Cisco Resources to Troubleshoot Collaboration Deployments16m

What you will learn

  • Describing a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshooting issues that relate to Cisco Unified Communications Manager
  • Troubleshooting issues that relate to Cisco VCS
  • Troubleshooting call setup issues
  • Troubleshooting ILS and GDPR issues
  • Troubleshooting Cisco Unified Communications Manager mobility features
  • Troubleshooting issues that relate to Cisco TelePresence Management Suite
  • Troubleshooting media resource and voice quality issues

Pre-requisites

It is advised that viewers be familiar with the concepts and objectives covered in the CIPTV2 (300-075) certification path.

In addition, a working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways. Viewers should also have the ability to configure and operate Cisco routers and switches. And lastly, viewers should have the ability to configure and operate Cisco Unified Communications Manager in a multi-site environment.