Communications for Project Managers

Paths

Communications for Project Managers

Authors: Jason Alba, Stephen Haunts, Alan Ackmann, Doru Catana, Jan-Erik Sandberg, Amber Israelsen

To be successful in their role, Project Managers need to be excellent communicators. This path is intended to provide practical advice for improving verbal, written, and remote... Read more

What You Will Learn

  • Understand your audience
  • How to become a better listener
  • How to communicate effectively via email and phone
  • How to Run Effective Meetings
  • How to be a better communicator
  • Effective written communication
  • How to use negotiating techniques to reach agreements
  • How to speak to Business Leaders
  • How to document software projects

Pre-requisites

No prerequisite knowledge needed

Beginner

Learn basic communication skills, including listening and effective messaging.

Understanding Your Audience

by Jason Alba

Oct 16, 2019 / 1h 25m

1h 25m

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Description

At the core of effective communication is a thorough knowledge of who your audience is. In this course, Understanding Your Audience, you’ll learn how to define your audience in detail so you can address their wants and needs that are relevant to your intended communication outcomes. Next, you will discover how professional marketers think about audience and communication. Finally, you will explore the impact of filters that influence how we give and accept information. When you're finished with this course, you will have the skills and knowledge of developing an understanding of your audience needed to communicate anything, anytime, anywhere.

Table of contents
  1. Course Overview
  2. Communicating Better Because You Understand the Audience
  3. Understanding Communication from Marketing's Perspective
  4. How to Practice Effective Communication
  5. Speaking through Filters to Get Your Message across Clearly

Becoming a Better Listener

by Jason Alba

Dec 23, 2019 / 1h 33m

1h 33m

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Description

The ideas in this course can help you communicate better by listening better. We cover ideas that you can incorporate right now! You can improve your active listening skills, show people you care about them and their message, and have better relationships.

Table of contents
  1. The What and Why of Listening
  2. Improve Your Active Listening Skills
  3. Active Listening Skills Tips and Systems
  4. Helping Others Listen to You

Effective Email Communication

by Jason Alba

Mar 25, 2020 / 1h 1m

1h 1m

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Description

Effective email communication in business could mean the difference between keeping or losing a job, or getting or losing a contract. In this course, Effective Email Communication, you'll gain foundational knowledge of the five key elements of an email message. First, you'll learn how to create emails that are purposeful, and discuss etiquette in areas like address fields and vacation messages. Next, you'll discover specific things to proofread for in high-stakes emails and ways to visually enhance your messages to make them pop and really get your points across.
Finally, you'll explore example emails and identify the elements that make them effective. When you're finished with this course, you'll have the skills and knowledge needed to master your business email communications and enhance your career success.

Table of contents
  1. Course Overview
  2. Building the Right Foundation
  3. Communicating Better through Better Emails
  4. Example Email Messages

Effective Phone Skills

by Jason Alba

Nov 11, 2020 / 1h 28m

1h 28m

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Description

Effective communication and building relationships are key in order to have a successful call. In this course, Effective Phone Skills, you'll learn how to use core relationship and communication skills to improve your phone calls. First, you'll explore how to use your voice effectively and the power body language can have on calls. Next, you'll delve into planning for better calls in order to get the outcomes you need. Finally, you'll learn how to follow-up and take better notes on a call. By the end of this course, you'll have the skills and knowledge needed to know exactly what you can, and should, do to be more effective and successful on your calls.

Table of contents
  1. Course Overview
  2. Fundamental Phone Skills
  3. Mastering the Phone Call
  4. Beyond the Phone Call

How to Run Effective Meetings

by Stephen Haunts

Jan 8, 2020 / 1h 33m

1h 33m

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Description

Having effective meetings is essential for any businesses. In this course, How to Run Effective Meetings, you will discover how to plan, lead, and participate in formal or informal meetings. First, you will understand how to make meetings more productive and successful. Then, you will learn how to save time and resources by ensuring that meetings support business needs. Finally, you will comprehend how to identify the best reasons for holding meetings, prepare for meetings more thoroughly, draw up action-cantered agendas, apply the skills of chairing, leading, facilitating, and participating. When you’re finished with this course, you’ll have the skills and knowledge of structuring and managing conversations in meetings for maximum effectiveness.

Table of contents
  1. Introduction
  2. Why Have Meetings?
  3. Planning and Preparation
  4. Running the Meeting
  5. Course Summary

Intermediate

Become an even better communicator by learning the importance of correct grammar and articulation in the workplace.

Being a Better Communicator: Grammar, De-jargoning, and Articulation

by Alan Ackmann

Aug 14, 2017 / 1h 26m

1h 26m

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Description

Communicating as an expert can be a difficult task. Often, it seems like the deeper technology professionals get into their fields, the harder it becomes to communicate that expertise to others. In this course, Being a Better Communicator: Grammar, De-jargoning, and Articulation, you'll learn a set of strategies for understanding your communication goals and audiences, and a set of complementary strategies for achieving those goals. First, you'll dive into how to communicate efficiently with non-experts or end-users, and individuals who share your expertise. Next, you'll explore how to backup interpersonal communication with strong writing habits. Finally, you'll develop a thorough understanding of the most common communication mistakes. By the end of this course, you'll be able to enter any communication situation and tailor your approach accordingly.

Table of contents
  1. Course Overview
  2. Why Communicate (And How)?
  3. Communicating with Non-experts
  4. Communicating in Specialist and Leadership Contexts
  5. Common Communication Mistakes and How to Avoid Them
  6. Written and Verbal Communication, Hand-in-hand
  7. Communication Strategies Going Forward

Writing in the Workplace: Email, Memos, Reports, and Social Messaging

by Alan Ackmann

Mar 3, 2016 / 3h 42m

3h 42m

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Description

Writing in the workplace is often thought of as something coming in short bursts, or associated with major initiatives. The bulk of workplace writing, though, happens on a sustained, daily basis in the form of emails, memos, interoffice social communication, and routine informal reports. The average worker, regardless of field, generates 10-15 pages of writing a week. Proficiency with and understanding of these writing tasks will increase workplace efficiency and productivity, as well as the ultimate value of the writing itself. This course covers the most common, repeatable types of internal office communication, how to create this writing, and how to revise it for maximum impact and value.

Table of contents
  1. Course Overview
  2. The Traits and Functions of Workplace Writing
  3. Interacting via Email
  4. Developing Routine and Sensitive Memos
  5. Understanding Informal Reports
  6. Field and Trip Reports
  7. Incident Reports: Documenting When Something Goes Wrong
  8. Test Reports: Presenting Experiments and Diagnostics
  9. Investigative Reports: Communicating Different Options
  10. Progress Reports: Keeping Supervisors Informed About a Project
  11. Meeting Minutes
  12. Internal Social Media Platforms: Using Office Instant Messaging
  13. Your Main Takeaways: Conclusion and Additional Resources

Communications for Better Technology Deployments

by Doru Catana

Oct 3, 2016 / 3h 30m

3h 30m

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Description

At the core of all successful products, there is a solid communications plan. This course, Communications for Better Technology Deployments, aims to offer a complete understanding of how to create a comprehensive communication plan that works for you. First, you will learn the fundamentals of good communication and why it's so important, and then you will go through all the steps required for a successful product launch. You'll learn how to keep your management consistent and you'll finish by going over techniques for impeccable customer support. The course tackles basic principles such as why you should communicate in the first place, moving onto how to discuss channels and the message itself. All of these principles come with a strong emphasis on practical examples and tools so that you can implement what you learned. By the end of this course, you'll not only be able to create a detailed, high-quality action plan for your communications, but you'll also be better equipped to execute it gracefully.

Table of contents
  1. Course Overview
  2. Introduction
  3. Prelaunch
  4. The Launch
  5. Ongoing Management
  6. Support

Advanced

Learn how to use negotiating techniques to reach agreements, speak to business leaders, and effectively document software projects.

Using Negotiating Techniques to Reach Agreements

by Jan-Erik Sandberg

May 7, 2020 / 2h 33m

2h 33m

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Description

Understanding psychology and different cultures have helped us develop the techniques used in negotiations around the world. In this course, Using Negotiating Techniques to Reach Agreements, you’ll learn the proven and widely used negotiation techniques related to the IT industry. First, you’ll explore the concept of negotiations and understand how a negotiation strategy is made. Next, you’ll discover the fundamental rules of negotiation and the basic psychology relevant to negotiations, including how to make rapport and active listening. Finally, you’ll learn how to make use of the practical skills required in a negotiation to walk away and close the best outcome possible. When you’re finished with this course, you’ll have the skills and knowledge of negotiation techniques needed to participate in and even lead professional negotiations.

Table of contents
  1. Course Overview
  2. Understand Negotiation Basics
  3. Planning Negotiations
  4. Being Your Best During Negotiations
  5. Walking Away with the Best Possible Agreement

How to Speak to Business Leaders

by Jason Alba

Mar 15, 2016 / 2h 6m

2h 6m

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Description

In the first module, we talk about your potential power and influence, and why you should walk down this path of understanding and using business leadership language. Then, we talk about words and phrases in finance, marketing, HR, and at the general executive level. Finally, we'll talk about the surrounding words and phrases to avoid, giving some examples and the reasons why to avoid them.

Table of contents
  1. Course Overview
  2. Understanding Business Language and Your Influential Power
  3. Using and Understanding Core Financial Words and Phrases
  4. Using and Understanding Core Marketing Words and Phrases
  5. Using and Understanding Core Human Resources Words and Phrases
  6. Using and Understanding Core Executive Words and Phrases
  7. Recognizing Counterproductive Jargon and Other Things to Avoid

Technical Writing: Documentation on Software Projects

by Amber Israelsen

Jul 20, 2016 / 3h 47m

3h 47m

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Description

The term "technical writing" can mean many different things, depending on your field and role. But at its core, it’s about communicating information. In this course, Technical Writing: Documentation on Software Projects, you'll learn how to write documentation for a software project, including requirements, the architecture/design document, code documentation, test plans and test cases, and end-user documentation. First, you'll learn how important documentation is in the world of software and how the writing process works. Then, you'll learn some tips and best practices for writing clearly and efficiently. Finally, you'll learn about common documents on a software project. When you're finished with this course, you'll have a foundational understanding of technical writing and how to communicate effectively on a software project.

Table of contents
  1. Course Overview
  2. Introduction to Technical Writing
  3. The Writing Process
  4. Writing Tips and Best Practices
  5. Layout and Design
  6. Deliverables: Requirements
  7. Deliverables: Design/Architecture
  8. Deliverables: Code Documentation
  9. Deliverables: Test Plans and Test Cases
  10. Deliverables: End-user Documentation
  11. Conclusion and Additional Resources